To make rent due or to increase the amount a tenant owes:
- First, please go to the tenant's profile and click "Actions" in the top right hand side of the page:
From the drop down options, please select whether you wish to make the rent due to increase or create arrears to send money to a landlord - or whether you wish to make it undue, to decrease or clear arrears.
You will always find the current main and outstanding rent account balance in the top left of the next stage for ease of working out what amount you need to enter in the field for "Amount"
Simply select how much you wish to increase or decrease the current outstanding rent account accordingly, and then confirm by clicking the "make rent due" or "make rent undue" button which is located in the bottom right.
When Making Rent Due please bear in mind that this movement does not send the funds to the landlord, it merely places it into the correct account ready for the next stage - you will need to make a Manual Rent Transfer following the above steps in order to push the money over to the landlord's rent collected account.
To do this, please go back to the actions button in the top right hand side of the tenant's profile page and select "Manual Rent Transfer" and enter the amount you wish to forward over to the landlord.