To remove rent due or to reduce the amount a tenant owes*:
- Go to ACCOUNTS and select JOURNAL TRANSFER.
1. In the description enter "Reversal of rent due for Tenant at Property for period Dates"
2. Click ADD to create a journal entry, you will then see this screen :
3. In person entry enter the tenant's name and click add
4. Enter -£X (the rent amount or the amount to reduce it by) and select outstanding rent account
5. Click add
6. Repeat Steps 2 and 3
7. Enter +£X and select main account
8. Click add and then Journal Transfer
*To bring back any rent accidentally sent to the landlord perform a manual rent refund from actions on the tenant profile. Do not perform the above journal.