For Advertised or New instructions:
Please ensure you do not delete an advertised instruction - you must cancel the advert first by clicking actions > cancel advertising so that it reverts to a new instruction.
If you need to remove a new instruction, you can do so by going to the property page first > click Tenancies on the left hand ladder >
When you see the new instruction in centre page, there will be an actions button to the right > please click this and "Abandon Tenancy"
Or you can go directly to the tenancy page for the new instruction and click actions in the top right > abandon tenancy
For Signed Tenancies:
We do not advise deleting signed tenancies from the system due to auditing purposes. Instead, you may abandon the tenancy to show it did not go ahead. To do this please set an end date and fixed date on the tenancy to match the start date so that all dates on the tenancy match with the start date and this will indicate the tenancy is not going ahead. If you need to create a tenancy in its place which has a date clash, you will need to contact us so that we can move back the dates far enough to accommodate your new tenancy.
To change or add an end date for a signed tenancy please refer to this guide