As discussed in the Branded Emails article, LetMC Agent provides you with a set of default email addresses out of the box. As well as providing default email addresses, you may also customise these email addresses with your own branding (Domain name).
We understand that when moving to a new management system that you are already likely to have an email infrastructure in place. In part, this is why we offer the branded email service, so that you may continue to use your own branding/domain name with LetMC Agent. But, this solution doesn't suit everyone.
If you have the technical knowledge and the necessary tools, you are able to continue using your own domain external to the system, but still, benefit from the advantages of having record keeping on LetMC Agent (Any emails sent/received from/to a person are stored against their record).
The solution to continue using your own domain external to the system is Mail Flow Rules. Mail Flow Rules are a set of rules that you are able to specify on a mail server/exchange for any inbound or outbound emails.
In this situation, a Mail Flow Rule would be set to send any emails received at a specific address to an address in the system.
I would like all emails sent to email@example.com (External to LetMC Agent), to be sent to firstname.lastname@example.org (My internal, LetMC Agent address).
Using my chosen software, I would set up a Mail Flow Rule to auto send all emails received by email@example.com to firstname.lastname@example.org.
With the use of Mail Flow Rules, all emails received would retain their original From address and will automatically link to the relevant person on the system.
Eg. A tenant emails email@example.com; the email is automatically sent to firstname.lastname@example.org; the email is received into your LetMC Agent in-tray and the From address is the tenant's email address; because the From address has been retained, the email is stored against the tenant's record.
The main tool available to you would be Microsoft Exchange. We have a number of clients who utilise this method. Information on Microsft Exchange Mail Flow Rules can be found here.
G Suite Business
If you pay for a G Suite account, you are able to specify Email Routing and Delivery for all email addresses on your domain. A G Suite Administrator would set up and monitor these settings for you. Information on G Suite Email Routing and Delivery can be found here.