Editing an Existing agentWatch Letter

There are a variety of different agentWatch letters you can use and make changes to.

Click Office > System Letter Templates

The best way to view all of the available agentWatch letters is to filter the the column 'Letter Type' to 'Sort Ascending'.  You can do this by clicking the 3 small dots.

This will then display the agentWatch letters. (These will always start with AW).

To download and edit the file please click the ‘Actions’ button along the Letter that you want to edit > download template file.

Once you have selected that option the document will download to the specific folder you have specified on your computer.

Make the necessary changes you would like to and click ‘Actions’ > upload template file.

A new window will then open and you can either drag and drop the file or search for the file by clicking ‘Search files…’

Once you have uploaded the document, click 'Close' and this will now be updated for you.