Q: How do I access my Calmony Client Account for the first time?
A: When you first receive your Calmony Client Account credentials, you'll be able to log in using the username and password provided to you. During your first login, you'll be prompted to set up two-factor authentication (2FA) to secure your account. This is a required step to protect your account and ensure secure access to your information.
For a detailed walkthrough with screenshots, please refer to our step-by-step guide.
Q: What is two-factor authentication and why do I need it?
A: Two-factor authentication (2FA) adds an extra layer of security to your Calmony Client Account. After entering your password, you'll need to provide a second form of verification—a time-based code from an authenticator app on your mobile device. This ensures that even if someone obtains your password, they cannot access your account without physical access to your authentication device.
Calmony requires 2FA for two purposes:
- Login authentication: Required every time you sign into your account
- Payment authentication: Required when you authorise or make payments
Q: How do I set up two-factor authentication for logging in?
A: When you first log into your Calmony Client Account, you'll be guided through the 2FA setup process. You'll need an authenticator app on your smartphone (such as Google Authenticator, Microsoft Authenticator, or Authy). The system will display a QR code for you to scan with your authenticator app, which will then generate time-based codes for future logins.
For detailed instructions with screenshots, please see our complete setup guide.
Q: How do I set up two-factor authentication for making payments?
A: Payment 2FA is set up separately from your login 2FA to provide additional security for financial transactions. After completing your login 2FA setup, you'll be prompted to configure payment authentication. This follows a similar process—you'll scan a QR code with your authenticator app, which will generate separate codes specifically for authorising payments.
You can find step-by-step instructions with screenshots in our setup guide.
Q: I've forgotten my password. How do I reset it?
A: If you've forgotten your password, please contact our support team at support@calmony.co from your registered email address and request a password reset. Our team will verify your identity and provide you with instructions to create a new password for your account.
Q: I've lost access to my authenticator app. How do I get new authenticator codes?
A: If you've changed your phone, lost your device, or otherwise lost access to your authenticator app, you'll need to request new authenticator codes. For security purposes, this requires a verification process.
Please contact our support team at support@calmony.co to begin the process. You'll need to complete a security check, which involves booking a video call with one of our team members to verify your identity. Once verified, we'll help you set up 2FA on your new device.
Q: What should I do if I'm having trouble with the setup process?
A: If you encounter any difficulties setting up your Calmony Client Account or two-factor authentication, our support team is here to help. Please contact us at support@calmony.co, and we'll guide you through the process.
For visual guidance, don't forget to check our step-by-step guide with screenshots.
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