Making and Receiving Payments

Receiving Payments

Payment App & Website Payments

• Send payment requests for one-off fees, rents, or deposits
• Customers can pay via:
  • Open banking payment
  • Debit or credit cards
• Add the website payments link to your email signatures and website
• Payment status tracked in Payment App & Standing Orders section

Standing Orders

• Request standing order setup for regular payments like monthly rent
• System generates unique payment references
• Note: First payment date cannot fall on a weekend
• Standing order payments are automatically linked to the correct person

Direct Payments

• Provide your account details for direct bank transfers
• Format: "[Company Name] Client Account" or "[Company Name] CA"
• Account details found under Accounts tab/Bank Accounts
• Payments usually clear within minutes

International Payments

• Direct international payments cannot be processed
• Alternative options:
  • Use payment app for card payments under £3,000
  • Use trading account for larger amounts
  • Arrange UK-based payment solution

Making Payments

Fast Payments

• Available 24/7
• To make a payment:
  • Select 'Actions' on the payee record
  • Choose 'Make Fast Payment'
  • Enter payment reference (max 18 alphanumeric characters)
  • Enter amount
  • Input authenticator code
  • Click 'Make Fast Payment'
• Payments usually complete within 5 minutes
• Track payment status in Fast Payments section

Bulk Payments

• Download our bulk payment template
• Required fields:
  • Account Name
  • Account Number
  • Sort Code
  • Payment Reference
  • Amount
• Optional fields include person type and contact details
• Upload completed spreadsheet for multiple payments
• All payments subject to available funds

Payment Status Tracking

• Green status: Payment complete
• Red status: Payment failed
• Click arrow next to payment for full details
• Failed payments show reason in log
• Common failure reasons:
  • Incorrect bank details
  • Special account requirements
  • Payment limit exceeded

Payment Limits

• Subject to daily and per-transaction limits
• Contact support if limits need reviewing
• Payments process in order of submission when funds available

Troubleshooting

• Check exact name format for payments
• Ensure reference meets character limit
• Verify bank details are correct
• Contact [e-mail] for payment investigation
• Response within 1 working day

Important Notes

• Keep authentication codes secure
• Always use clear payment references
• Check sufficient funds before processing
• Payment times may vary during high-volume periods
• Cannot set up direct debits from client accounts

For detailed information about reconciling payments, see our Daily Operations guide.