Daily Operations

Overview Section

• Shows transaction history for last month by default
• Use 'From' and 'To' date selectors to view different periods
• Search box allows searching by:
  • Dates
  • Amounts
  • References
  • Names
• Click black arrows next to transactions for additional details
• Expanded view shows bank account details of payer/payee

Transaction References

• Standing order payments get unique system reference (e.g., 060b-06bf-584a-da8e)
• Card payments show as 'AgentOS Proptech Group Ltd'
  • Expand entry to see 18-digit reference matching Payment App
• Bank transfers display reference used by payer
• Auto-sweep payments use reference 'OB Card Payments'

Transaction Linking

• System automatically links payments to known bank details
• Automatic linking only works when bank details appear once in system
• Can be adjusted in Bank Reconciliation auto link/post settings

Reconciliation Process For Griffin and Modulr Accounts

Modulr to Griffin Transfers

• Daily auto-sweep appears as negative in Modulr account
• Matching positive entry appears in Griffin account
• Link both entries to 'Transfers between Client and Calmony' account
• This account should always balance to £0

General Reconciliation

• Statements automatically upload to Reconcile Statements section
• Can return unknown payments if sender details available
• Option to save payment source details to person records

Bank Statements

• Generate automatically on 1st of month
• Available in 'Account Monthly Statements' section
• Click desired statement to download
• Statements not sent by email

Searching Transactions

• Use Overview search for quick lookups
• Expand entries to view full payment details
• Search by:
  • Payment references
  • Account names
  • Amounts
  • Dates
• Payment App transactions searchable by 18-digit reference

Understanding Transaction Types

• Green entries: Successful payments
• Red entries: Failed payments
• Pending: Usually clears within 5 minutes
• Click refresh icon for latest status
• Modulr/Griffin transfers marked as inter-account transfers

Daily Checks

• Monitor pending transactions
• Check failed payment log
• Process any unlinked transactions
• Verify auto-sweep completed
• Check available balance before processing payments

Where to Find Help

• Transaction queries: Contact [e-mail]
• Reconciliation questions: Contact [e-mail]
• Statement format issues: Contact your CRM provider ([e-mail] if you use agentOS)
• Response within 1 working day

For information about processing payments, see our Making and Receiving Payments guide.