To book an appointment for a property, please go to the property page and click actions in the top right hand side:
Ensure you select the correct day and time slot, appointment type, assign the right staff member to the appointment and fill in the fields accordingly.
This creates the appointment within the diary and you may arrange access by following these steps:
When the appointment opens up, please click the lettings or sales property option to the left
Now click actions to the right of the address and select Arrange Access -
Now you may click onto the the "send to" bar to select who you wish to direct the letter/email to - then "arrange access" in the bottom right