A manual rent refund can be used to refund rent money which has been paid over to the landlord's account. The reason you should use this option over a standard transfer is because the rent refund not only automatically reallocates any management fees that need to be refunded to the landlord, but it understands which accounts the money should be taken from. When rent reaches a landlord's main account, it moves into the Rent Collected so that tax reports can recognise and separate rent money from any other kind of income, making your reports and processes accurate with minimal manual work from you, the Agent.
You may need to refund a tenant rent for of a number of reasons during a tenancy. There are two ways you can do this.
1) To make a manual rent refund, please go to the tenant profile first > click "Actions" in the top right > add how much you wish to refund
2) Type "Rent refund" in the quick search bar along with the property address. This will give you the following option:
Once you have clicked onto the option, you need to enter the amount to refund.
Once you have clicked Manual rent refund to complete, agentOS will move the funds from the landlord back to the tenant and will refund an apportion of the management fee.