Sometimes you will want to carry out an extension rather than a renewal on a tenancy, the extension process needs to be carried out when there is no end date on a tenancy.
To begin you will need to be in the tenancy profile, and you will need to click onto Extensions on the left hand ladder:

To add a brand new extension you'll need to click Create on the top right hand corner:

Here, fill out the details of the extension:

To Complete click Create Extension Proposal.
Now you'll need to click the actions button next to the proposal to begin the process.

NOTE: any documents that are generated during this process will be sent to the postbag for authorisation.
Once you have begun the extension, you will have these options on the actions button:
You can accept from the landlord/tenant side amend clauses and send guarantor copies.
Once you have clicked tenant and landlord accept the proposal, you will have these options on the actions:
Once you have had the signed documents back, you can change the status to signed.
This will finally enable you to complete the extension.
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