These are some instructions to help you clear your balances on the system.
We advise that you don't do this without speaking to Support first. Our Branch Out accounts team may also be able to do the work for you and/or provide a reconciliation service afterwards. To enquire please email info@branchoutaccountservices.com, call 02920 367977 or go to the website - www.branchoutaccountservices.com.
Check each account first as you will need to understand the balances in order to choose the correct way to clear the balances down.
Clearing Deposit arrears against a tenant
Accounting>journal transfer
Enter description
Click Add
Under person entry type Tenant name
enter negative amount and select account "Outstanding Bond" for the deposit scheme you use
Click Add
Click Add again
Under person entry type Tenant name
enter positive amount and select account "Main"
Click Add
Click Journal transfer
Clearing Deposit held against a tenant
Accounting>journal transfer
Enter description
Click Add
Under person entry type Tenant name
enter negative amount and select account "Bond Held" for the deposit scheme you use
Click Add
Click Add again
Under person entry type Tenant name
enter positive amount and select corrections account (this will have been agreed/set up in your conversation with support)
Click Add
Click Journal transfer
Clearing Rent arrears against a tenant
Go to the tenant's record > Actions > Make Rent Undue
Removing Landlord Float
Accounting>journal transfer
Enter description
Click Add
Under person entry type Landlord name
enter negative amount and select account "Float"
Click Add
Click Add again
Under person entry type Landlord name
enter positive amount and select account "Main"
Click Add
Click Journal transfer
Removing funds held against a person
This is to be used where there is no arrears left on any accounts and a positive balance in the main account
Persons record>actions>journal transfer
Enter description
Click Add
Under person entry type Person name
enter positive amount and select corrections account (this will have been agreed/set up in your conversation with support)
Click Add
Click Add
Tick Company Account Entry and click Add
enter negative amount and select "Main" account
Click Add
Click Journal transfer
Removing fees owed against a person
Go to the persons record > Actions > Apply Refund
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