SMS Messaging

Q: What SMS services does agentOS offer?

A: agentOS offers two flexible SMS options to suit your communication needs:

1. Send-Only SMS - Send messages from a branded name (up to 11 characters, e.g., 'Agentbrand') with no monthly fee. You pay only for messages sent: 4p per message to UK numbers and 7p to international numbers. Clients cannot reply to these messages.
2. Send & Receive SMS - Get your own dedicated SMS number. Your first number is free, with additional numbers costing £5 per month + VAT. Messages cost 7p to send (both UK and international), and receiving messages is free. Replies come directly to your inbox and integrate fully with client records.

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Q: How much does Send-Only SMS cost?

A: Send-Only SMS has no monthly fee - you only pay for the messages you send. UK numbers cost 4p per message, whilst international numbers cost 7p per message. This service allows you to send messages from a branded name (maximum 11 characters), but clients cannot reply to these messages.

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Q: How much does Send & Receive SMS cost?

A: Your first Send & Receive SMS number is free. Additional numbers cost £5 per month + VAT. For messages, you pay 7p to send to both UK and international numbers, and receiving messages is free. This service gives you a dedicated SMS number, and replies come directly to your inbox integrated with client records.

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Q: What can I use agentOS SMS services for?

A: agentOS SMS services are perfect for a variety of property management and estate agency communications, including: property alerts, viewing arrangements, status updates, rent reminders, payment requests, and custom message templates. The service offers fast, direct communication with professional branded messaging, easy conversation tracking, and seamless integration with agentOS.

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Q: How do I set up SMS services with agentOS?

A: To get started with agentOS SMS services, contact our team based on your client status:

• New clients: Email [e-mail]
• Existing clients: Email [e-mail]

Our team will help you choose the right SMS option for your needs and guide you through the setup process.

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Q: What's the difference between Send-Only and Send & Receive SMS?

A: The key differences are:

Send-Only SMS: Uses a branded name (up to 11 characters), has no monthly fee, costs 4p per UK message and 7p per international message, and clients cannot reply.

Send & Receive SMS: Uses a dedicated phone number, includes your first number free (£5/month + VAT for additional numbers), costs 7p to send messages (UK and international) with free receiving, and allows two-way communication with replies appearing in your inbox integrated with client records.

Choose Send-Only for one-way alerts and updates, or Send & Receive for full two-way communication.