Your First Rent Chase

Q: What is a "rent chase" in agentOS and when should I do it?

A: A rent chase is when you contact tenants who have overdue rent to remind them to pay. It's an important part of keeping cash flow healthy for your landlords. You'll typically do this daily or weekly, depending on your organisation's processes. Your organisation may have specific preferences for how proactive to be with rent chasing and any specific wording or approach they use.

Q: How do I find which tenants have overdue rent in agentOS?

A: Access the rent monitoring feature by going to Accounts, then "Rent Chase". You'll see a list of all tenants with outstanding rent payments. Sort the list by "Debt Days" from oldest to newest—this shows you which rent has been overdue the longest and helps you prioritise. When you're new to agentOS, focus on the tenants with the most debt days first, as these are the most urgent.

Q: How do I send my first rent chase to a tenant?

A: For chasing an individual tenant, locate them in the Rent Chase list, then use the Orange Actions menu and select either "Send Chase SMS" or "Send Chase Email". Your organisation may have a preference for which method to use first—check your internal procedures. The system will send a rent reminder to that tenant about their overdue payment. When you're new to agentOS, you may want to inform a colleague when you're chasing particularly large amounts.

Q: Can I chase several tenants at once or do I need to do them individually?

A: You can definitely chase multiple tenants at once, which is much more efficient for your daily routine. In the Rent Chase section, use the tick boxes to select multiple tenants, then choose "Bulk Chase" from the options. You'll then choose your method (SMS or email) to send chase communications to all selected tenants at once. When you're new to agentOS, you might want to start with individual chases to get comfortable with the process, then move to bulk chasing once you're confident.

Q: What should I do if a tenant responds to my rent chase?

A: If a tenant responds—whether they're explaining why they're late, disputing the amount, or promising to pay—make a note in their file within agentOS. Follow your organisation's procedures for handling tenant responses and escalating issues. If you're new to agentOS and unsure how to record the interaction or what action to take, check with a colleague or your manager.

Q: Where can I learn more about effective rent chasing in agentOS?

A: For comprehensive information about the rent chase functionality, including best practices and additional features, please refer to the "Rent Chase" article. This is really useful reading as you're learning the system and understanding how to chase effectively and professionally.