Setting Tenants Opening Balances

Q: How do I prepare tenant balances before my first bank reconciliation?

A: Before your first bank reconciliation, you need to ensure tenant balances are correct from the start. Navigate to the Accounts section where you'll find Custom Power Reports and Tenant Balances.

If you cannot see this report, please contact [e-mail]

The report displays all tenant balances. Tenants with rental arrears will show a positive amount in the Outstanding Rent column and a negative in the Balance column.

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Q: How do I put a tenant into rental arrears in agentOS?

A: To show a tenant in rental arrears:

1. Click the arrow next to the tenant's name to display available actions
2. Select "Make Rent Due"

3. 

4. Enter the rent amount that should be due
5. The description is added by default. If you need to specify the period (e.g., for 03/12/2024 - 02/01/2025), enter this manually

6. 

7. Click "Make Rent Due" and the tenant will then show in arrears

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Q: How do I remove rental arrears from a tenant's account?

A: Follow the same steps as putting a tenant into arrears, but select "Make Rent Undue" instead of "Make Rent Due".

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Q: How do I add a credit to a tenant's account for funds received before my accounts start date?

A: To add a credit for funds received before your first bank upload to agentOS:

1. Click the arrow next to the tenant's name
2. Select "Transfer From Another Person"

3. 

4. In the "Transfer From" field, enter "Funds" and select the "Funds Unallocated" contractor (this should be set up by the Onboarding team)
5. Enter the amount you need to credit to the account

Important: Only use this method for funds that need allocating from BEFORE you upload your bank account. If you received these funds after uploading your statement for the first time, they will appear as entries available to be reconciled.

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Q: How do I put a tenant's account into debit (money owed to the agency)?

A: Due to the tenant fee ban, it's unlikely you'll need to put a tenant's account into debit. However, if required:

If it's a charge: Select "Apply a Charge" from the tenant's actions menu

If it's not a charge but you need to show the tenant owes money: Follow the transfer steps but select "Transfer To Another Person" and transfer to "Funds Unallocated"

If you have any questions about tenant balances, please contact [e-mail]