Maintenance Management with agentOS

Q: What maintenance management options are available in agentOS?

A: agentOS offers several ways to manage property maintenance effectively:

1. Built-in maintenance features - Create and track jobs, assign contractors, generate job sheets, monitor progress, upload documents/invoices, and process payments through maintenance deductions
2. MyProp app - Our free web-based platform accessible on both computers and smartphones. Tenants can report maintenance issues directly, adding descriptions of problems. All requests appear in your agentOS inbox under 'Maintenance Requests'. For full details, see our MyProp app guide.
3. Fixflo integration - Available in standard or advanced versions, providing guided repair reporting (including photo uploads), automated contractor assignment, comprehensive audit trails, and detailed management reporting

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Q: How does MyProp app help with maintenance management?

A: MyProp app is our free, all-in-one web-based platform for everyone on your system - landlords, tenants, contractors, vendors, and more. It's accessible via web browser on both computers and smartphones, making it convenient for users on any device.

For maintenance management specifically, tenants can report issues directly through MyProp app, providing descriptions of problems. All maintenance requests automatically appear in your agentOS inbox under 'Maintenance Requests' for processing. This streamlines communication and reduces the back-and-forth of phone calls and emails.

For detailed information about setting up and using MyProp app, please see our MyProp app User Guide.

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Q: Can tenants upload photos when reporting maintenance issues?

A: Photo upload capability depends on which maintenance reporting method you're using:

• agentOS built-in maintenance reporting (via MyProp app) - Photo uploads are not currently available. Tenants can provide detailed text descriptions of issues.
• Fixflo integration - Photo uploads are available as part of Fixflo's guided repair reporting process, helping tenants better communicate the nature of the problem.

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Q: Can I use my own maintenance reporting system instead of the built-in options?

A: Yes, if you prefer to use your own system (such as FixFlo's tenant portal), we can configure MyProp app to replace the standard "report a maintenance issue" button with a direct link to your preferred URL. This is available as a professional service - contact [e-mail] to arrange this customisation.

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Q: How do contractors access their work orders in agentOS?

A: Contractors can access their work through MyProp app at contractor.agentos.com on any computer or smartphone. The contractor portal includes:

• Comprehensive Job Dashboard - Real-time overview of completed and active projects
• Advanced Job Management - Mark completions, submit invoices, and add detailed project notes
• Professional Financial Centre - Complete visibility of pending and historical invoice data (PDF format only for invoice submissions)
• Integrated Contact System - Direct access to all agency contact information

MyProp app helps reduce admin time by eliminating constant email communication and manual invoice processing. For detailed setup instructions, see our MyProp app Guide.

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Q: How do I set up Fixflo integration with agentOS?

A: To set up Fixflo integration with agentOS:

1. If you don't have a Fixflo account, contact them directly at www.fixflo.com
2. Request an API key using our API Key Request Guide
3. Email [e-mail] to set up the integration

agentOS offers both standard and advanced Fixflo integration options. For detailed information about how Fixflo works with agentOS, see our Fixflo Integration Guide.

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Q: Where can I find more information about maintenance management in agentOS?

A: For additional guides and detailed information about maintenance management, please visit our maintenance guide.

If you need help setting up maintenance features or Fixflo integration, contact [e-mail]. New clients interested in learning more about our maintenance management solutions should contact [e-mail].