Troubleshooting for Landlords missing from "Pay People In Credit"

Q: Why can't I see a landlord in the Pay People in Credit section?

A: If a landlord is missing from Pay People in Credit, this typically means their account doesn't currently have a credit balance to pay out. To investigate:

1. Search for the landlord in agentOS
2. Check the Accounts section on the left-hand ladder
3. Review their rent receipts and recent debits to understand their current balance

The landlord will only appear in Pay People in Credit once their account shows funds available to be paid out.

Q: Why hasn't rent appeared in a landlord's account?

A: If rent hasn't appeared in a landlord's account, follow these steps to diagnose the issue:

1. Check Rent Chase to verify whether the tenant has actually paid their rent or still owes it
2. If the tenant isn't appearing on Rent Chase:
   • Search for the property in agentOS
   • Click into the Tenancies section
   • Verify whether the tenancy agreement has been signed
   • If the tenancy is unsigned, go to Actions > Sign Tenancy to complete this step
3. If the tenancy is already signed and rent still hasn't appeared, contact Support for further guidance, as there may be a system issue that needs investigating.