Communicating with Landlords During Changeover

Q: How should I notify my landlords about switching to agentOS/agentPay?

A: We provide a template letter specifically designed to notify your landlords about the upcoming software changeover. This letter helps you provide clear communication about the impending changes, reassures landlords about the transition, and helps manage their expectations. The template is available as a downloadable Word document and can be customised with your agency details. Using this template helps maintain strong relationships with your landlords during the changeover period.

Q: Can I show my landlords what their statements will look like in agentOS/agentPay?

A: Yes, we provide an example landlord statement that shows exactly how rental statements will appear when generated from agentOS/agentPay. Sharing this with your landlords in advance helps reassure them about the professional appearance of their statements and manages their expectations during the transition. The statement layout and colour scheme can be customised.