Troubleshooting Incorrect Property Locations on Property Portals like Rightmove

Properties are not displaying in the correct location on portals like Rightmove.

Solutions

Solution 1: Verify Address Information

Steps:

1. Navigate to the property listing in your system
2. Check that "Address Line 1" contains the correct street address
3. Verify the postcode is accurate and properly formatted
4. Save any corrections made

Solution 2: Manually Set GPS Coordinates

Prerequisites: You need the property's longitude and latitude coordinates

Steps to obtain coordinates:

1. Open Google Maps in your web browser
2. Search for the property address
3. Right-click on the exact property location on the map
4. The coordinates will appear at the top of the context menu (format: latitude, longitude)
5. Copy these numbers

Steps to input coordinates:

1. Go to the property record or sales instruction in your system
2. Locate the "Longitude" field and enter the longitude value (the second number)
3. Locate the "Latitude" field and enter the latitude value (the first number)
4. Save the changes

Solution 3: Use Automatic Recalculation

Steps:

1. Navigate to the sales instruction for the affected property
2. Open the "Actions" menu
3. Select "Recalculate Geo Location"
4. Wait for the system to process
5. Verify the location has been corrected

Important Notes

• Always try Solution 1 first, as incorrect address data is the most common cause
• Coordinates from Google Maps are in decimal format (e.g., 51.5074, -0.1278)
• After making changes, allow time for updates to sync with property portals
• If problems persist after trying all solutions, contact technical support